Help Center - FAQ
How do I use the tuners on my Trouper?
You can find out all about the Peachtree Bridge at this page (Tuner Users Guide).
What type of strings are installed?
The strings may vary on each Trouper, since we try to match them to the pickups and overall sound. However, in most cases, the strings will be either 9-46s or 10-46s, and are generally close enough to each other to not require a truss rod change, if you choose to change from one to the other. We do recommend using high output strings (for example, Ernie Ball M-Steel), as they provide better bass response on the small format Trouper. We also use Stringjoy Broadway strings, which are some of the best strings available.
What are my options when taking a break from playing?
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We get that you can't be playing the Trouper every minute of the day, and it is important to have a way to put the instrument down. While it is always safest to put the guitar back into its case in between sessions, this can sometimes be inconvenient or not really possible. Regular guitars can be a bit of a problem in this regard, with people often placing the guitar in some position that is not stable and coming back to find their instrument having fallen down and becoming damaged. As a result, the Trouper has been designed to allow several options, allowing you to take a break without worrying about the safety of your guitar.
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1 - As mentioned, the custom fitted case is always the safest place for it. Gig bags sized for larger mandolins also fit the Trouper well.
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2 - The headstock has been designed to fit most wall hangers and many guitar stands. Always make sure that the hanger is narrow enough to hold the headstock and that is not made from materials that will demage the finish.
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3 - The back / bridge side of the body has been designed to be flat and the strap button off to one side to allow you to stand the guitar on a flat surface, such as a floor or table. It won't roll left or right, but you do have to be careful. Always lean it against a wall or other secure object, and never place it on a rough surface that could damage the finish. Placing it on a carpet or wood floor is best.
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4 - There are a number of compact guitar stands on the market that have adjustable widths, and simply allow you to open it up, and place the guitar on it. Be careful to not open it so wide that the guitar can fall through, or so narrow that is is top heavy and falls down.
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5 - The Trouper is shipped with a loop of material that can be inserted between the strings and the headstock and looped through itself around so that the guitar can be hung from things like coat hooks on the back of doors. Always ensure that the loop has been secured properly and that the hook can take the weight of the guitar.
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Pull Hanger under strings
Loop Hanger though itself
Pull Hanger Tight
Hang on hook
Where is the Trouper built?
The Trouper is proudly built in our shop in the Atlanta, GA area. The pickups come from the United States, while much of the wood is sourced domestically, as well. The Peachtree Bridge is sourced in the Far East, but designed, assembled and tested in the US, wile other parts come from Europe and Canada.
What are the payment options?
For In-Stock guitars, we accept all major credit cards, and Paypal. We can accept checks and money orders, but there may be delays as we will wait until they clear before shipping. For pre-orders, whether from our Current Build Campaign, Custom builds, or other pre-sales, we bill 30% as a deposit, which will be noted on the item page. The remainder will be invoiced upon completion and the product shipped after payment is rendered.
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Current lead times will vary based on parts availibility and orders that are already in the queue. Currently, a lead time of 12-18 weeks for pre-ordered Troupers is expected, but you will be notified of lead times and updates to that, after the order is placed. Feel free to contact us at bob@rollingstringz.com for any questions before or after making a purchase.
What is your return and cancellation policy?
Due to the custom nature of the Trouper guitar, returns are not accepted, other than with warranty problems.
Exchanges or upgrades for in-stock guitars MAY be negotiated, with no guarantee that anything will be available, and with any difference in price to be paid in advance, and under the condition that the return is in like new condition, subject to incoming inspection by Rolling StringZ.
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Cancellation of pre-orders and custom orders will not result in a charge if work has not already started on the guitar. Cancelling will result in a 10% restocking fee after work has started. Cancellation after the guitar is completed will result in forfeiture of the deposit. Customers will be given 30 days to pay for pre-orders and custom products after the date of invoice. After that, the deposit will be forfeited, and the guitar may be offered up for sale as an in-stock product.
What is your Warranty policy?
You can find out all about our Warranty Policy at this page (Warranty Information)
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How Can We Help?
Please send us an email, and we'll get back to you as soon as we can.